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International Customer Service Representative
2 meses atrás
Are you looking for a new challenge in an international company? We have an exciting opportunity for a Customer Service Representative to join our team in Portugal. As a key member of our customer support team, you will be responsible for providing world-class service to our clients' customers while working on projects with top prestigious and worldwide brands.
Key Responsibilities:
- Supporting clients' activities by offering exceptional service to their customers
- Answering project-related queries from customers
- Identifying issues and providing solutions
- Ensuring high levels of customer satisfaction
- Recording data in the CRM system
- Providing ad-hoc support
- Being a team player and contributing to the success of the team and project
Requirements:
- A native level of German and at least a B2 level of English
- Knowledge of the value and impact of good customer experience
- A high school degree
- Excellent communication and listening skills
- A drive for excellence and professionalism
- Ability to work in a team and be committed to your work
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Portugal for an international career and life experience
- A valid work permit for the specific country (required)
What's in it for you?
- Type of contract: a long-term fixed-term contract, renewable every year or even indefinite
- Working hours: full-time (40h/week)
- Different schedules depending on the project, 8 hours a day, rotational schedule or regular working hours
- Various model options: on-site, hybrid, or remote projects
- Salary range: 950 - 1500€ gross/month depending on project and relocation package
- Relocation package including help with paperwork, accommodation, and flight/travel tickets
- Help in paperwork, opening a bank account, etc. upon your arrival
- Health insurance
- Different add-ons such as language lessons, cooking classes, sports activities, and social events organized by the company
Your Future Company: By working with major global players in BPOs, you have the flexibility to choose between locations in Portugal or Greece, including trendy cities such as Lisbon, Porto, Athens, or Thessaloniki. Regardless of your location, you can expect an international experience in and around your future workplace. Every city has a vibrant and lively culture, a warm climate, welcoming locals, unique cuisine, an international community, and plenty to discover.
