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Guest Services Manager
1 semana atrás
Job Summary:
The Aura Host is responsible for ensuring that our guests have a memorable and enjoyable experience during their stay at ME Lisbon. This includes providing personalized service, anticipating their needs, and resolving any issues that may arise.
Key Responsibilities:
- Ensure that all guests receive a warm and welcoming greeting upon arrival
- Anticipate guests' needs and provide personalized service to exceed their expectations
- Work closely with other departments to ensure that our guests receive the highest level of service
- Resolve any issues or complaints that may arise during the guest's stay
Requirements:
- A minimum of 2 years of experience in a similar role
- A high level of Portuguese and good English language skills
- A hospitality degree
- A strong focus on quality and customer service
About Us:
Meliá Hotels International S.A.(Meliá) is a global hotel chain that offers luxurious accommodations and exceptional customer service. Our commitment to quality and excellence has earned us a reputation as one of the leading hotel chains in the world.
