Director of Customer Experience and Growth

Há 2 dias


Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiro

About Cleverly Lda (Portugal)

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We're a global company with members in various regions, committed to delivering the best customer experience possible. Our culture values hard work, candor, commitment to one another and our customers, and a desire to learn and grow.

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Job Summary

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We're looking for a Director of Customer Experience and Growth to lead our first-ever Scaled Customer Success team in Lisbon. As a key member of our Global Scaled Customer Success organization, you'll play a pivotal role in shaping the team's success and making an immediate impact.

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Responsibilities

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Your responsibilities will include leading a team of CSMs focused on driving customer experience, adoption, optimization, and retention. You'll need to be a systematic thinker, comfortable with data, building hypotheses, and operationalizing strategies to execution.

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You'll also need to have skills in direct customer engagement, scaled 1:Many program development, and leadership, as well as digital program development and leadership, given our diverse and distributed customer base.

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Key Responsibilities:

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  • Team leadership of 8+ direct reports, ensuring the team is supported and developing and surpassing KPIs.">
  • Collaboration across the Global Scaled Customer Success org, cross-functional teams like Sales, Renewals, Marketing, and Strategy.">
  • Participation in Leadership meetings, strategic planning, and goal setting around 1:1 and 1:Many engagements.">
  • Ownership of the team's performance and development, including risk mitigation, value realization delivery, mentoring, and developing talent.">
  • Ownership of forecasting, team pacing, performance management, and continuous team improvement.">
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Requirements

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To be successful in this role, you'll need:

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A proven track record of leading high-performing teams and driving business growth.

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Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.

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Strong analytical and problem-solving skills, with the ability to interpret complex data and develop effective solutions.

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A bachelor's degree in a relevant field, such as business administration, marketing, or a related field.

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Salary Range

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The estimated salary for this position is €60,000 - €80,000 per year, depending on experience.

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Benefits

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We offer a range of benefits, including:

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A competitive salary and bonus structure.

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A comprehensive health insurance package.

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A generous paid time off policy.

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A retirement savings plan.

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Location

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This role is based in Lisbon, Portugal.

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About the Role

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This is an exceptional opportunity to join our team and make a significant impact on our business. If you're a visionary leader with a passion for customer success, we encourage you to apply.



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