Fleet Coordinator Portugal

2 meses atrás

Lisboa, Lisboa, Portugal Europcar Mobility Group Tempo inteiro

About the Role:

The Europcar Mobility Group is seeking a skilled Fleet Coordinator to join our team in Portugal. As a key member of our station management team, you will be responsible for the effective management and coordination of our rental vehicle fleet.

Key Responsibilities:

  • Monitor and manage the availability of the vehicle fleet in the station, ensuring that vehicles are ready for rent based on demand and capacity.
  • Organize vehicle transfers between stations as per capacity allocation decisions from national or regional entities.
  • Oversee the vehicle appraisal process to assess vehicles for rentable standards and ensure damage reports are properly filed.
  • Coordinate with workshops to manage vehicle maintenance and repairs, ensuring vehicles are serviced in a timely manner.
  • Identify vehicles that are slow-moving or inactive and work with station management to ensure optimal utilization.
  • Perform regular fleet and fuel inventory reconciliation to maintain accurate records and prevent discrepancies.
  • Track overdue vehicles and take appropriate action to ensure timely returns.
  • Assist with the identification and management of stolen vehicles through timely reporting and collaboration with authorities when necessary.
  • Coordinate the organization of vehicle deliveries and collections, ensuring efficient turnaround and customer satisfaction.
  • Liaise with the customer service team to ensure that the fleet is allocated appropriately for reservations and daily operations.
  • Conduct outbound customer contact to organize vehicle maintenance and follow-ups.
  • Understand mechanical issues and allocate vehicles to the appropriate workshops.
  • Work closely with workshops and external service providers to ensure timely completion of maintenance and repair tasks.
  • Ensure that all fleet management processes comply with internal and external policies, including process quality audits and health and safety standards.
  • Archive vehicle-related documents and manage the station's cash handling related to fleet services.

Requirements:

  • 2-3 years of experience in a fleet management or logistics role, preferably in the automotive or rental industry.
  • Strong organizational and multitasking abilities.
  • Proficient in inventory management systems.
  • Excellent communication skills for both internal and external interactions.
  • Basic understanding of vehicle maintenance and repair processes.
  • Familiarity with vehicle appraisal standards.
  • Knowledge of health and safety standards, data protection, and fraud detection protocols in a fleet or rental business.
  • Ability to handle customer inquiries, work under pressure, and maintain a customer-first approach in fleet coordination.

What We Offer:

A valid driving license and the opportunity to work in a fast-paced, dynamic environment, balancing multiple priorities. If you are a motivated and detail-oriented individual with a passion for fleet management, we encourage you to apply for this exciting opportunity.

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