Dutch Market Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Robert Bosch Group Tempo inteiro

Job Summary
As a Dutch Market Specialist at Robert Bosch Group, you will play a crucial role in providing technical support and assistance to customers in the Dutch market. Your primary responsibility will be to respond to all calls, emails, and common requests for technical 1st level support related to car and light/heavy goods vehicle repairs.

About the Role
• Analyze technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
• Follow defined work instructions and escalation processes for all possible types of incidents.
• Track all incidents in our internal incident management system.
• Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
• Input for FAQ and knowledge database.
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
• Willingness to work in the office and/or remote according to business needs.

What We Offer
• Challenges in an international environment
• Career opportunities in one of the best companies in the world
• Flexible hours
• Medical services
• Discounts for employees
• Sports and health-related activities
• Canteen
• Good access to public transports
• Space for creativity.



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