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B2B Relationship Manager

2 semanas atrás

Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

**Job Overview:**

We are looking for a B2B Relationship Manager to join our team at Grabjobs. In this role, you will play a key part in ensuring our customers derive continuous value from our products and services.

**Key Accountabilities:**

  • Develop and maintain strong relationships with our customers to ensure their ongoing satisfaction and success.
  • Work closely with our sales team to identify and drive upsell opportunities.
  • Collaborate with cross-functional teams to ensure seamless service and support throughout the customer journey.

**Requirements:**

  • At least 2 years of experience in a customer-facing role, preferably within the SaaS or technology sectors.
  • Proven track record of building and maintaining successful relationships with customers.
  • Excellent communication and problem-solving skills, with a focus on delivering exceptional customer experiences.

**Performance Metrics:**

Our ideal candidate will be measured on their ability to:

  • Maintain high levels of customer satisfaction.
  • Minimize customer churn.
  • Drive upsell revenue and net revenue retention.