Senior IT Specialist: Printing Environment Management

4 semanas atrás


Lisboa, Lisboa, Portugal Sap Se Tempo inteiro

About the Role
SAP is seeking an experienced IT Services Specialist to join our Global Printing Team, responsible for the management of SAP's Printing environment. This role requires a strong technical background in hardware and software troubleshooting, with the ability to work collaboratively as part of a team and independently.



Main Responsibilities




  • Maintain, configure, and support SAP's Global Printer Fleet
  • Work with the Global Printing team and wider IT teams to research and implement new technologies
  • Assist, drive, and implement projects within the SAP Printing Team
  • Process 3rd Level Support Technical Tickets via Service Now, remotely supporting end users and IT colleagues


Requirements




  • Experience with troubleshooting hardware and software technology
  • Experience as an IT Technician or similar position
  • Strong ability to work as part of a team and independently
  • Knowledge of operating systems, network technologies, IT hardware (especially printers), software, and server technologies
  • Strong reporting capabilities, including Power Bi
  • Management and creation of process documentation and knowledge management


About SAP
SAP enables individuals to bring out their best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.



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