Senior IT Specialist: Printing Environment Management
4 semanas atrás
About the Role
SAP is seeking an experienced IT Services Specialist to join our Global Printing Team, responsible for the management of SAP's Printing environment. This role requires a strong technical background in hardware and software troubleshooting, with the ability to work collaboratively as part of a team and independently.
Main Responsibilities
- Maintain, configure, and support SAP's Global Printer Fleet
- Work with the Global Printing team and wider IT teams to research and implement new technologies
- Assist, drive, and implement projects within the SAP Printing Team
- Process 3rd Level Support Technical Tickets via Service Now, remotely supporting end users and IT colleagues
Requirements
- Experience with troubleshooting hardware and software technology
- Experience as an IT Technician or similar position
- Strong ability to work as part of a team and independently
- Knowledge of operating systems, network technologies, IT hardware (especially printers), software, and server technologies
- Strong reporting capabilities, including Power Bi
- Management and creation of process documentation and knowledge management
About SAP
SAP enables individuals to bring out their best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
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