Customer Service Liaison

3 semanas atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro
Key Responsibilities:

As a key member of our team at Cross Border Talents, you will be responsible for collaborating with legal professionals, regulatory bodies, and National Enforcement Bodies (NEB) to ensure compliance with passenger rights regulations.

Key responsibilities include:

  • Communicating with lawyers, legal officers, and NEB representatives to resolve passenger rights issues.
  • Ensuring transport operators comply with regulations enforced by NEB in various countries.
  • Handling claims and disputes, ensuring proper processes are followed and that they are resolved efficiently.
  • Maintaining strict confidentiality, particularly regarding client identities.

Why this role matters: Your work will be essential in preventing claims and disputes from escalating to the court system, ensuring a smoother experience for all parties involved.



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