Business Analyst – HR System Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

About AXAAxais becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

Our team is present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security, and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

Job Description

Job Purpose: As a Business Analyst and Service Support Analyst, you will hold a pivotal position in our Group HRIS program, People@AXA. Your role encompasses taking responsibility for Level 1, Level 2, and Level 3 support for our entities.

Main Missions:

  • Post Go-Live responsibilities: Ticket Management for HR Solutions BAU based on the catalog of services.
  • Development and maintenance of requests.
  • Weekly meetings with our internal and external stakeholders to update them on progress.

L1-Support: Ticket Management for Entities BAU Projects, Internal BAU Project only.

L2-Support: Incident Management: analyze, solve (debug and/or data patch). Provide the solution as per entities request.

L3-Support: Analysis and correction or workaround, when possible, on complex issues that cannot be resolved by Level 1 and 2.

What You Will Do

You will work closely with cross-functional teams and foster strong relationships, paying close attention to specifics and ensuring accuracy is fundamental to success.

What We Offer

We bring together the expertise, cultural diversity, and creativity of over 8,000 employees worldwide and are committed to equal opportunities in all aspects of employment and promoting Diversity & Inclusion.



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