Digital Support Specialist
4 semanas atrás
Company Overview
We are Headhunt International, a leading recruitment agency with a strong presence in the tech industry. Our mission is to connect talented professionals with exciting opportunities that drive growth and innovation.
Salary
The successful candidate will receive a competitive monthly salary of 3,000 EUR + 2 extra salaries per year (6,000 EUR total), making it a highly attractive offer for candidates looking to relocate to Greece.
Job Description
We are seeking an experienced Digital Support Specialist to join our team in Athens, Greece. As a key member of our Customer Service & IT Support team, you will be responsible for delivering exceptional customer experiences and providing technical support to clients across Europe.
Key Responsibilities:
- Identify customers' needs and deliver appropriate solutions, including sales
- Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner
- Assist customers to place an order and related issues
- Answer customers' inquiries and troubleshoot or escalate technical issues that they face and assist customers with account issues
- Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible
Required Skills and Qualifications:
To succeed in this role, you will need:
- Fluent Lithuanian language skills
- Excellent communication skills
- Sales experience with consumer products and services (an asset)
- Technical research skills to troubleshoot customer problems
- Advanced internet research skills
- An empathetic soul with the communication skills that match
- A positive and adventurous attitude
- A sponge that is willing to soak up all the knowledge and experience we offer
Benefits:
- Complete support to help you ease your relocation to Greece (flight tickets expenses, hotel accommodation, support with the house searching process – all at no cost to you)
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
Others:
Please note that EU citizenship or permission to work in Greece is required for this position. We look forward to receiving your application
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