Senior German Speaking Account Manager

3 semanas atrás


Porto, Porto, Portugal Triskel Consulting Tempo inteiro
About the Role

We are seeking a highly experienced Senior German Speaking Account Manager to join our team at Triskel Consulting. As a key member of our client relations department, you will be responsible for managing high-value clients in your designated market.

Key Responsibilities
  • Develop and maintain strong relationships with high-value clients, ensuring exceptional customer service and personalized support.
  • Serve as the primary point of contact for VIP clients, addressing their inquiries, concerns, and requests in a prompt and professional manner.
  • Provide customized support, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gain an in-depth understanding of client preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize client value.
  • Continuously monitor and analyze client activity, identifying trends and opportunities to enhance client engagement and retention.
  • Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP clients in your region.
  • Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP clients.
  • Handle client complaints and disputes with a focus on fair and efficient resolutions.
  • Provide regular reporting on client performance, accompanied by recommendations for improvement to the management team.
Requirements
  • Bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP client management.
  • Profound understanding of your country's iGaming market, along with in-depth knowledge of client preferences.
  • Outstanding communication and interpersonal skills.
  • Bilingual or native level of German, as well as good communication skills in English.
  • A customer-centric mindset with a firm commitment to delivering top-tier customer service.
  • Strong analytical capabilities, with a data-driven approach to decision-making.
  • Proficiency in using customer relationship management (CRM) tools and other relevant software.
  • Ability to work effectively both independently and as part of a team.
  • Flexibility in terms of working hours, as client management may occasionally require evening and weekend availability.
  • Exceptional problem-solving skills and the capacity to remain composed under pressure.
Compensation Package

The estimated annual salary for this position is €60,000 - €80,000, depending on experience and qualifications.



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