German Speaking VIP Account Manager for International Entertainment

3 semanas atrás


Porto, Porto, Portugal Triskel Consulting Tempo inteiro

We are looking for a skilled German speaking VIP Account Manager to join our client's international team within the online entertainment sector.

As a VIP Account Manager, you will play a crucial role in nurturing and managing high-value players in their market.

Your primary responsibility will be to deliver exceptional customer service, build strong relationships, and provide tailored experiences to ensure loyalty and satisfaction of VIP players.

  • Develop and maintain personalized relationships with high-value players in your market.
  • Serve as the main point of contact for VIP players, addressing their inquiries, concerns, and requests promptly.
  • Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
  • Gain an understanding of VIP player preferences and proactively deliver promotions, bonuses, and incentives to maximize player value.
  • Monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
  • Collaborate with the marketing team to design targeted campaigns and promotions for VIP players in your region.
  • Stay up-to-date with product developments, game features, and promotions to effectively communicate this information to VIP players.
  • Handle VIP player complaints and disputes efficiently.
  • Provide regular reporting on VIP player performance, accompanied by recommendations for improvement.

The ideal candidate will have:

  • A bachelor's degree in a related field or equivalent work experience.
  • Demonstrated expertise in iGaming industry, with a focus on VIP player management.
  • An understanding of the iGaming market in your country, along with knowledge of player preferences.
  • Excellent communication and interpersonal skills.
  • Bilingual or native level of German and good English communication skills.
  • A customer-centric mindset with a commitment to delivering top-tier customer service.
  • Strong analytical capabilities and data-driven decision-making.
  • Proficiency in using CRM tools and other relevant software.
  • Ability to work independently and as part of a team.
  • Flexibility in working hours, as VIP player management may require evening and weekend availability.
  • Exceptional problem-solving skills and ability to remain composed under pressure.

This is a remote position, with night shifts and weekends worked from home. Estimated salary: €45,000 - €60,000 per year, depending on experience.


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