Global VIP Account Manager
2 semanas atrás
Triskel Consulting is seeking a highly experienced Global VIP Account Manager to join our team in the online entertainment sector. This role will be instrumental in nurturing and managing high-value players across various markets, ensuring exceptional customer service and loyalty.
Key Responsibilities:- Develop and maintain strong relationships with high-value players, delivering personalized support and tailored experiences.
- Act as the primary point of contact for VIP players, promptly addressing inquiries, concerns, and requests.
- Provide customized support, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
- Gain in-depth understanding of player preferences, delivering personalized promotions, bonuses, and incentives to maximize player value.
- Monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
- Collaborate with the marketing team to design targeted campaigns and promotions for VIP players.
- Stay up-to-date with product developments, game features, and promotions to effectively communicate this information to VIP players.
We offer a competitive salary range of $80,000-$120,000 per annum, commensurate with experience, plus benefits and opportunities for growth within the company.
Requirements:- Bachelor's degree in a related field or equivalent work experience.
- Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
- Profound understanding of the international iGaming market, along with in-depth knowledge of player preferences.
- Outstanding communication and interpersonal skills.
- Bilingual or native level of German as well as good communication skills in English.
- A customer-centric mindset with a firm commitment to delivering top-tier customer service.
- Strong analytical capabilities, with a data-driven approach to decision-making.
- Proficiency in using customer relationship management (CRM) tools and other relevant software.
- Ability to work effectively both independently and as part of a team.
- Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
- Exceptional problem-solving skills and the capacity to remain composed under pressure.
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