Head of Restaurant Operations

Há 3 dias

Lisboa, Lisboa, Portugal Vida Plena Tempo inteiro

**About Us**

Vida Plena is an innovative hospitality group dedicated to creating warm and blissful experiences for our guests and team.

We pride ourselves on delivering exceptional service, fostering a diverse and inclusive atmosphere, serving top-quality fresh food, and providing a welcoming environment.

Our foundation is built on passion, respect, kindness, ambition, and modernity, alongside a commitment to joy, positive energy, and a laid-back approach to enjoying life's best moments.

As a Restaurant Manager at Vida Plena, you will oversee the daily operations of the restaurant, ensuring an exceptional guest experience and maintaining high service standards.

You will lead and inspire a team, manage budgets, and collaborate with cross-functional teams to optimize efficiency and profitability.

Your Key Responsibilities:

Operational Excellence & Guest Satisfaction

Maintain high service standards to ensure guests have a positive dining experience. Address guest feedback promptly, engaging with them to foster strong relationships and enhance customer satisfaction and loyalty.

Oversee restaurant opening and closing procedures, ensuring accurate documentation of financial records, secure money storage, and equipment shutdown.

Team Leadership & Staff Development

Recruit, train, and motivate staff to work cohesively, ensuring a positive and growth-oriented work environment. Implement training programs, provide regular feedback, and lead candidate selection.

Foster a culture of respect, ambition, and teamwork within the restaurant.

Financial & Budget Management

Develop and manage budgets by tracking revenue and expenses. Optimize labor costs, implement upselling strategies, and adjust spending based on operational needs to enhance profitability.

Problem Solving & Crisis Management

Handle unforeseen challenges such as staffing shortages, supply chain disruptions, or customer complaints with effective problem-solving strategies. Quickly assess and address operational issues to minimize disruptions and maintain smooth restaurant operations.

Health, Safety & Compliance

Ensure the restaurant complies with health, safety, and sanitation standards by monitoring HACCP protocols and enforcing hygiene practices. Conduct regular audits to uphold regulatory requirements and ensure a safe working environment.

Collaboration & Best Practices

Work closely with HQ to implement best practices across all Vida Plena venues. Maintain alignment with the company's hospitality standards and operational goals.

We're Looking For

A seasoned professional with proven experience in restaurant or hospitality management. Strong leadership and team management skills are essential. Ability to analyze financial reports and optimize budgets is also required.

Excellent problem-solving and decision-making capabilities, deep understanding of health and safety regulations, experience in staff recruitment, training, and motivation are necessary.

Strong guest service and communication skills are vital, as well as the ability to work in a fast-paced, dynamic environment. Knowledge of restaurant POS systems and operational tools is a plus.

About Working With Us

We value joy, respect, and excellence in everything we do. We foster a collaborative and inspiring workplace where your contributions make a real impact.

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