Customer Service Representative with German and English Language Skills
Há 1 mês
Customer Service Representative Opportunity
Expatgenius is seeking a highly skilled Customer Service Representative to join our team. As a bilingual customer support agent, you will be responsible for providing exceptional service to our clients in both German and English languages.
Key Responsibilities:
- Provide consistent and high-quality customer service to clients in German and English languages.
- Guarantee the best service to our customers according to Key Performance Indicators (KPI's).
- Clarify customer queries, using decision support tools to provide appropriate resolution to the customer.
- Create a good relationship with the customer, listen carefully to their needs and try to help in the best way possible.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Know the product/service and the client well.
- Prepare complete and accurate work.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Forward calls to other team members when necessary.
- Track, document and retrieve information in call tracking database.
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
- Increase customer loyalty by delivering a seamless experience.
Requirements:
- You need to be located in Portugal.
- Six months of relevant experience (preferred).
- Strong computer navigation skills and PC knowledge.
- Ability to effectively communicate, both written and verbally.
- Attention to detail.
- Skilled in multitasking including the ability to be flexible and adapt to changes quickly.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Ability to work as a team member, as well as independently.
- Demonstrate empathy towards customers and colleagues.
- Demonstrate patience in all customer contact situations.
- Good interpersonal relationship.
- Organization and responsibility.
- Good mood.
What We Offer:
- Base salary.
- Language complement.
- Additional complement.
- Meal allowance.
- Equipment provided by the client to work at home.
Apply now and take the first step towards a rewarding career with Expatgenius
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