Customer Service Representative with German and English Language Skills

Há 1 mês


Lisboa, Lisboa, Portugal Expatgenius Tempo inteiro

Customer Service Representative Opportunity

Expatgenius is seeking a highly skilled Customer Service Representative to join our team. As a bilingual customer support agent, you will be responsible for providing exceptional service to our clients in both German and English languages.

Key Responsibilities:

  • Provide consistent and high-quality customer service to clients in German and English languages.
  • Guarantee the best service to our customers according to Key Performance Indicators (KPI's).
  • Clarify customer queries, using decision support tools to provide appropriate resolution to the customer.
  • Create a good relationship with the customer, listen carefully to their needs and try to help in the best way possible.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Know the product/service and the client well.
  • Prepare complete and accurate work.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Offer additional products and/or services.
  • Forward calls to other team members when necessary.
  • Track, document and retrieve information in call tracking database.
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
  • Increase customer loyalty by delivering a seamless experience.

Requirements:
  • You need to be located in Portugal.
  • Six months of relevant experience (preferred).
  • Strong computer navigation skills and PC knowledge.
  • Ability to effectively communicate, both written and verbally.
  • Attention to detail.
  • Skilled in multitasking including the ability to be flexible and adapt to changes quickly.
  • Tolerance for repetitive work in a fast-paced, high production work environment.
  • Ability to work as a team member, as well as independently.
  • Demonstrate empathy towards customers and colleagues.
  • Demonstrate patience in all customer contact situations.
  • Good interpersonal relationship.
  • Organization and responsibility.
  • Good mood.

What We Offer:
  • Base salary.
  • Language complement.
  • Additional complement.
  • Meal allowance.
  • Equipment provided by the client to work at home.

Apply now and take the first step towards a rewarding career with Expatgenius



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