IT Technical Support Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Askblue Tempo inteiro

About the Role:
We are seeking an IT Technical Support Technician to join our team at AskBlue in Lisbon. As a Helpdesk Technician, you will provide in-person and remote IT support to our large-scale end-user environment. Your responsibilities will include troubleshooting and resolving technical issues, working with procedures and tickets, and performing warehouse and logistics tasks.

Key Responsibilities:
Provide IT support to end-users in a large-scale environment
Troubleshoot and resolve technical issues
Work with procedures and tickets
Perform warehouse and logistics tasks

Requirements:
Strong soft skills with a focus on customer happiness and excellent communication skills
Information technology or equivalent degree
Proven experience as a help desk technician or other customer support role
Experience in large-scale end-user support operations
Strong analytical and problem-solving skills
Familiarity with LAN/WAN/Datacenter environments and network protocols
Tech savvy with working knowledge of office and corporate products

What We Offer:
Health insurance
3.5 days of leave per year + 22 vacation days
Unlimited access to Udemy

If you are interested in this opportunity, please upload your CV or send it to us with the reference #16543714 in the subject.


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