B2B Customer Service Representative in Athens
Há 5 dias
Customer Support Role Overview
We are seeking a highly skilled Customer Support Specialist to join our team in Athens. As a B2B Customer Service Representative, you will be responsible for providing top-notch customer support to our merchants.
Key Responsibilities:
- Manage financial transactions, including refunds, manual charges, and payment inquiries.
- Facilitate the onboarding process for new B2B customers.
- Update and maintain merchant information in our Database.
- Address merchant inquiries about their POS account financial status with Worldline.
- Provide timely and professional customer service via email and phone.
- Ensure excellent service standards and high customer satisfaction levels.
- Handle a current average call volume of approximately 5%, with occasional support during call overflow periods.
Requirements and Qualifications:
- Strong proficiency in financial transactions and payment processing.
- Excellent customer service and communication skills.
- Detail-oriented with accuracy in data entry and record-keeping.
- Capability to handle call volume and assist during overflow periods.
- Interest in providing exceptional customer service.
- Passion for resolving financial inquiries and assisting merchants.
- Enthusiasm for learning and adapting to new systems or processes.
What We Offer:
- A full-time job, 40 hours a week.
- Competitive Salary: €1450 gross + €145 monthly bonus based on KPIs.
- Work Schedule: Monday to Friday: 09:00 to 21:00; Saturday: 10:00 to 19:00 (depending on the project).
- Relocation package with 4 weeks in an Airbnb.
- Fully paid training and reimbursement of your flight ticket within the first salary.
- Private health insurance with dental care.
- Working in a warm country during the winter.
- A company that offers you not just a job, but a full experience abroad.
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