B2B Customer Service Representative in Athens

Há 5 dias


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro

Customer Support Role Overview

We are seeking a highly skilled Customer Support Specialist to join our team in Athens. As a B2B Customer Service Representative, you will be responsible for providing top-notch customer support to our merchants.

Key Responsibilities:

  • Manage financial transactions, including refunds, manual charges, and payment inquiries.
  • Facilitate the onboarding process for new B2B customers.
  • Update and maintain merchant information in our Database.
  • Address merchant inquiries about their POS account financial status with Worldline.
  • Provide timely and professional customer service via email and phone.
  • Ensure excellent service standards and high customer satisfaction levels.
  • Handle a current average call volume of approximately 5%, with occasional support during call overflow periods.

Requirements and Qualifications:

  • Strong proficiency in financial transactions and payment processing.
  • Excellent customer service and communication skills.
  • Detail-oriented with accuracy in data entry and record-keeping.
  • Capability to handle call volume and assist during overflow periods.
  • Interest in providing exceptional customer service.
  • Passion for resolving financial inquiries and assisting merchants.
  • Enthusiasm for learning and adapting to new systems or processes.

What We Offer:

  • A full-time job, 40 hours a week.
  • Competitive Salary: €1450 gross + €145 monthly bonus based on KPIs.
  • Work Schedule: Monday to Friday: 09:00 to 21:00; Saturday: 10:00 to 19:00 (depending on the project).
  • Relocation package with 4 weeks in an Airbnb.
  • Fully paid training and reimbursement of your flight ticket within the first salary.
  • Private health insurance with dental care.
  • Working in a warm country during the winter.
  • A company that offers you not just a job, but a full experience abroad.


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