Process Manager

3 semanas atrás


Lisboa, Lisboa, Portugal iTRecruiter Tempo inteiro
Process Manager Role Overview

iTRecruiter is seeking an experienced Process Manager for a hybrid BPO position based in Lisbon, Portugal.

About the Job

The successful candidate will be responsible for understanding and monitoring all operational activities and processes, identifying areas for improvement, and implementing effective solutions. They will also ensure control and verification of implemented operational improvements and systematize information with detailed analysis of constraints.

Key responsibilities include conducting surveys of activities and process flows, ensuring accurate reporting on activity performance, and maintaining open communication with stakeholders.

Requirements
  • A minimum of 2 years of experience in project management;
  • Degree in IT or a related field;
  • Experience and knowledge of continuous improvement and process flow design;
  • Good communication skills and ability to work effectively in a team environment.
Preferred Skills
  • Experience in telecommunications and contact center environments;
  • Proficiency in English (C1 level);
  • Knowledge of Visio and other relevant software tools.
Additional Information

The successful candidate will be working 70% remotely and spending 30% of their time in the office. This role requires fluency in Portuguese and English (C1 level) as well as experience working in a fast-paced environment.

The estimated salary range for this position is €40,000 - €60,000 per annum, depending on experience and qualifications.


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