Global Customer Service Representative with German Fluency

2 semanas atrás


Lisboa, Lisboa, Portugal Intelcia Tempo inteiro

At Intelcia Portugal, we are seeking a skilled Global Customer Service Representative to join our team. As a global outsourcing company, our primary focus is on providing top-notch services that enable our clients to stay focused on their core missions.

We are currently looking for highly motivated and experienced customer advisors who possess fluency in both German and English.

Your new role would involve handling customer inquiries through incoming calls, ensuring timely and effective resolutions while providing a high-quality service experience. Additionally, you will be responsible for providing product and tool support to enhance customer satisfaction.

Administrative tasks such as documentation management and database updates will also be part of your duties.

Requirements
  • You must be fluent or bilingual in German and English.
  • Proficiency in computer literacy, including the ability to navigate multiple software programs simultaneously.
  • Prior experience in customer service is highly valued.
  • You should possess excellent communication skills, enabling you to effectively interact with customers across various channels.
  • Able to multitask by working independently while being a collaborative team player.
What We Offer
  • A corporate culture based on values-driven management and human-centric principles.
  • Initial paid training and an employment contract.
  • Health insurance coverage after six months of employment.
  • An attractive and performance-based salary package, including meal benefits and bonuses.

We are committed to your success and growth at Intelcia. If you are passionate about delivering exceptional customer experiences and possess the required skills, we encourage you to apply.



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