Travel Agent for Expedia

3 semanas atrás


Lisboa, Lisboa, Portugal Blu Selection Tempo inteiro
About the Role

We are seeking a highly motivated and customer-focused Travel Agent to join our team at Expedia. As a Travel Agent, you will be responsible for providing exceptional customer service and ensuring that our clients have a seamless travel experience.

Key Responsibilities
  • Booking management, including altering, cancelling or creating new reservations
  • Assisting clients via inbound calls in the after-sales process by answering inquiries regarding the reservations and attending potential requests
  • Managing the reservations back-office, including ticket issuing, modification and cancellation of reservations
Requirements

To succeed in this role, you will need:

  • A native level of German and a good level of English
  • Enthusiasm about travelling and tourism industry
  • Knowledge of the value and impact that a good customer experience can create
  • Being an attentive listener, comfortable and skilful at communicating with people
  • Being energetic, innovative and working proactively at a fast pace
  • Excitement about intercultural communication and the expatriate lifestyle
  • Living in or willing to relocate to Portugal for an international career and life experience
  • Having a valid Portuguese work permit (required)
What We Offer

We offer a competitive salary and benefits package, including:

  • Type of contract: yearly or 6 months contract, renewable
  • Working hours: full time (40h/week) on rotating shifts between 7am and 9:30pm
  • Salary conditions (*) – 2 options
  1. Including free accommodation (shared flat, all bills included): 1080€ gross/month
  2. Excluding accommodation: 1450€ gross/month

For international candidates:

  • Reimbursement of your initial flight expenses
  • Airport pick up
  • Yearly two-way flight ticket back to your home country (within the EU)
  • Help in paperwork, opening bank account, etc. upon your arrival
  • Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
  • Real career opportunities in different career paths

We are a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. We are looking for talented individuals like you to join our international team, which includes talents from more than 80 nationalities all over the world.



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