Customer Service Representative

3 semanas atrás


Lisboa, Lisboa, Portugal Michael Page Portugal Tempo inteiro

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at Michael Page Portugal. As a key member of our logistics support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Answer customer inquiries and provide timely and accurate information on sales trends and cargo operations.
  • Manage cargo rate quotations and handle cargo bookings as necessary.
  • Consolidate and compile reports to ensure delivery of timely and accurate information on sales trends.
  • Provide sales force with relevant customer information to ensure timely and efficient customer handling.
  • Perform analyses on sales trends and performance to support business scenarios.
  • Support the sales force in preparing standard reports to ensure relevant information is provided for effective decision making.
  • Receive, analyse and respond to customer enquiries regarding company sales promotions and services.
  • Enter order and sales in the company's system to ensure delivery of the right product and services at the correct price and with the proper discount level.

Requirements:
  • Proven experience in a similar role with a focus on logistics.
  • Fluency in Portuguese and English is required, additional languages are a plus.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks and meet deadlines.
  • Attention to detail and accuracy in data entry and reporting.

What We Offer:
  • Immediate integration.
  • A great opportunity for your growth and personal development.
  • 100% on-site work regime.


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