Senior Customer Solutions Manager
2 meses atrás
We're looking for a Senior Customer Solutions Manager to join our team in Lisbon. As a key member of our leadership team, you will be responsible for managing a team of Managers and Aspiring Managers, providing ongoing feedback to help them grow and develop their careers. You will also be responsible for the team's performance, monitoring overall KPIs and OKRs, and identifying areas for improvement.
Your Key Responsibilities:
- Manage a team of Managers and Aspiring Managers in all locations
- Provide ongoing feedback to help team members grow and develop their careers
- Monitor team performance and identify areas for improvement
- Take ownership of operational efficiency and implement improvement plans
- Support the communication of our mission, vision, and values to internal stakeholders
- Create an environment where customer satisfaction and employee happiness and development are key priorities
- Responsible for workforce management activities, such as forecasting volume, allocation of resources, and backlog management
- Identify staffing needs and collaborate with the recruitment team to hire new team members
- Responsible for promoting operational changes that improve customer retention and satisfaction
What We're Looking For:
- Team-oriented leadership skills and high level of accountability
- Ability to remain calm under pressure and prioritize tasks effectively
- Ability to work well both independently and as part of a team
- Solid understanding of our company's structure and values
- Ability to be both strategic and execution-oriented
- Time management and conflict management skills
- Project management skills and solution orientation
- Ability to interact with other functional areas effectively
- Ability to teach and mentor team members
About Pipedrive:
- A value-driven work environment where people come first
- A lively and diverse team of colleagues from over 50 different countries
- A world-class working environment with nice perks and benefits
- Freedom to execute your ideas with a passionate and motivated team
- Flexible working hours and a competitive salary
- Opportunities for personal and career development
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