Senior Customer Solutions Lead

3 semanas atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

We are seeking an experienced Senior Customer Solutions Manager to lead a team of managers and aspiring managers. This role is responsible for the day-to-day operations, ensuring the team achieves key objectives and promotes initiatives that drive efficiency and customer satisfaction.

Responsibilities:
  • Manage a team of Managers and Aspiring Managers in all locations
  • Provide ongoing feedback to help them grow and develop their careers
  • Maintain team performance, monitoring KPIs and OKRs through data-driven analysis
  • Identify areas for operational improvement and implement change plans
  • Support communication of company mission, vision, and values to internal stakeholders
  • Create a work environment prioritizing customer satisfaction and employee happiness
Requirements:
  • Team-oriented leadership skills with high accountability
  • Ability to remain calm under pressure and prioritize tasks
  • Effective collaboration and conflict resolution skills
  • Solid understanding of company structure and processes
  • Strategic thinking and execution orientation
About Pipedrive:

A value-driven workplace where people come first, with a diverse international team spanning 50+ countries and offices across Europe and the US. Enjoy flexible working hours, competitive salary ($80,000 - $110,000 per year), health insurance, meal allowance, and opportunities for personal and career development.


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