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Sales Support Expert
1 semana atrás
The Sales Support Specialist role at myPOS AD offers a unique opportunity to join a dynamic team and contribute to the growth of our company.
About myPOS ADFounded in 2014, myPOS AD has established itself as a leading provider of payment solutions for small and medium-sized businesses.
We have developed a robust platform that enables businesses to accept payments and manage various aspects of their operations.
In 2024, myPOS AD was acquired by Advent International, a global private equity investor, which has further accelerated our growth plans.
Key ResponsibilitiesYou will be responsible for providing technical support to our clients, assisting with commercial questions, and collaborating with other departments.
You will also identify opportunities for upselling and cross-selling, help customers understand our pricing structure and fees, and monitor the day-to-day business.
- Provide technical support to our clients;
- Assist customers with commercial questions and product usage;
- Collaborate closely with other departments within the company;
- Support customers to understand our products and services;
- Inform and guide customers during account opening and customer due diligence process;
- Identify opportunities for upselling and cross-selling;
- Help customers understand our pricing structure and fees;
- Monitor the day-to-day business and resolve technical and commercial issues;
To succeed in this role, you will need:
- A flexible mindset and a can-do attitude;
- Excellent communication skills and problem-solving abilities;
- A team player with strong coordination and synchronization skills;
- At least 2 years of experience in a call center or similar environment;
- Demonstrated knowledge of mobile information technology and telecom;
- Experience with administration and systems such as ticketing and CRM, invoicing, and Microsoft Office applications;
- Passion for technology and the latest developments;
- Excellent English language skills, both verbally and in writing.
We offer a competitive salary, promotions, and performance reviews, as well as training and development opportunities.
You will join a vibrant international team operating in a hi-tech environment and enjoy exciting team-building events and social activities.
