Cloud Application Support Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Decskill Tempo inteiro

**About Decskill**

Decskill is an IT consulting company that prioritizes its employees' development and well-being. We deliver value through knowledge and talent, fostering a culture of excellence.

We operate across three core areas: Decskill Talent, Decskill Boost, and Decskill Connect. These pillars empower our team to drive innovation, ensure project success, and business growth.

In our hybrid project based in Lisbon, we are looking for an Application Production Support Technician.

Key Responsibilities:

  • Support the business in their IT needs and understand the business workflows and scenarios.
  • Maintain proper coverage in their designated shift.
  • Voluntarily pick up work and tasks as received over email, tickets, or in person.
  • Provide business, team members, and other project/task partnering teams updates on the issue/task/project.
  • Improve day-to-day tasks by writing scripts and automating tasks that are procedure-oriented.
  • Contribute towards better post-release checkouts.
  • Understand the underlying issue and the associated patch fix/release and identify systemic issues.
  • Availability to work during Holidays/Weekends as per pre-defined needs and on a rotational basis with the rest of the team.

Required Skills and Qualifications:

  • + 3 years of experience in application support.
  • Good knowledge of Windows environment (Power Shell, Active Directory, Event logs).
  • Experience with Virtual Machines (VM's).
  • Application Performance Monitor (Dynatrace preferable).
  • Cloud RPA (Blue Prism preferable).
  • Knowledge of Microsoft SQL Server.
  • Experience with Infra as code (Ansible preferable).
  • Fluency in English (both written and spoken) is mandatory.


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