Clienteling Manager Lead

2 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

**About Phiture: **

Founded in Paris in 1854, Louis Vuitton is a renowned luxury brand that perpetuates the ambitious vision of its namesake. From its origins as a master trunk maker, the company introduced numerous innovations, including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock.

As a Clienteling Manager Lead at Phiture, you will drive the clienteling strategy in store, create a clienteling mindset with the team, and elevate relationships with top clients by leveraging different tools and focusing on the Client Experience. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

**Job Responsibilities: **

  • Inspire the team to establish and embed a Clienteling culture within the Store, considering Clienteling as the main approach to drive business and support commercial priorities to achieve targets assigned to the store.
  • Drive achievement of Clienteling targets throughout the store such as appointments, share of OTO turnover, wardrobing (silhouette) outreaches, and repurchase rate on local new clients.
  • Work actively on the recruitment of new Louis Vuitton clients and re-engagement programs.
  • Support the team in building and nurturing long-term Client relationships, leveraging the different tools at your disposal.
  • Monitor and analyze client purchase behaviors in collaboration with HQ and Store Management.
  • Work cross-functionally with Retail Performance and Training teams to manage data cleaning activations, monitor store data collection, and merge client profiles.
  • Support the store with MY CR Requests.

**Selling and Floor Management: **

  • Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support.
  • Act as a role model demonstrating sales leadership to the team, supporting them with their own sales and fostering cross-selling; leading by example in all activities.

**Key Requirements:**

  • Understanding of user experience and consumer experience that drives customer acquisition, conversion, and retention.
  • Strong communication and listening skills.
  • Proactive leadership style.
  • Excellent client development skills.
  • Business acumen.
  • Strong organizational skills.
  • Agility and resilience.
  • Proficient in English and Portuguese.

**Estimated Salary:** €60,000 - €80,000 per annum, depending on experience.



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