French Quality Assurance Specialist for Social Media Content Review

Há 5 dias


Lisboa, Lisboa, Portugal Sitel Corp. Tempo inteiro

Located in Lisbon, Portugal, Sitel Corp. is seeking a French Quality Analyst to ensure seamless execution of our social media trending videos service. The ideal candidate will possess strong analytical skills and ability to work with diverse teams.

About the Job

We are offering a competitive salary ranging from €40,000 to €60,000 per year, depending on experience, for this role. Our client is the leading short-form mobile video destination, aiming to inspire creativity and bring joy.

Job Responsibilities

The successful candidate will be responsible for:

  • Monitoring CSR performance daily, reviewing calls, and evaluating outputs;
  • Providing feedback to CSRs on quality of service to ensure adherence to procedures and scripts;
  • Attending meetings with supervisors and team managers to discuss monitoring outputs;
  • Reporting script problems or questions to relevant areas;
  • Communicating with supervisors on program changes and CSR actions;
  • Making monthly call monitoring plans and tracking progress;
  • Providing information for monthly quality reports;
  • Offering feedback to the training department on issues arising from monitoring.
Required Skills and Qualifications

To succeed in this role, you will need to possess:

  • Native or proficient French (mandatory);
  • Advanced level of English (at least C1) both verbal and written;
  • Good organization/time management skills;
  • Ability to work with diverse teams;
  • Ability to make fair and consistent judgments and decisions;
  • Ability to solve problems and offer suggestions;
  • Ability to influence behavior;
  • Effective project management skills;
  • Able to provide constructive feedback to CSRs leading to performance improvement.
Benefits

We offer a range of benefits, including:

  • Competitive wages;
  • Paid professional training;
  • Employee discounts;
  • Private healthcare & dental insurance (after six months of employment);
  • Growth opportunities through various development programs;
  • Fun and engaging company-wide initiatives;
  • Job stability;
  • Lifelong skills and experience.

We believe in creating memorable associate experiences, improving your quality of life, and growing your career. Apply today



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