Application Support Consultant

3 semanas atrás


Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

Job Summary:
As an IT Support Consultant at Unit4, you will be the first point of contact for our customers on IT and Business Application related questions for our solutions. You will process and solve cases, incidents, and service requests in a timely and qualitative way, investigating and documenting application problems passed to the Application Support team. You will also be proactive in highlighting potential escalation risks with your Team Leader and coordinate any additional resource requirements to assist with investigations. Additionally, you will handle customer escalations, taking ownership of complicated issues and keeping customers updated on progress at all times.

Key Responsibilities:
Process and solve cases, incidents, and service requests in a timely and qualitative way
Investigate and document application problems passed to the Application Support team
Be proactive in highlighting potential escalation risks with your Team Leader and coordinate any additional resource requirements to assist with investigations
Handle customer escalations, taking ownership of complicated issues and keeping customers updated on progress at all times

Requirements:
Motivation to learn and explore
Fluent English and Dutch
Interest in new technologies
Customer Focus
Nice to have: Knowledge of SQL, Knowledge of Unit4 ERP / Unit4 Business World / Agresso

About Unit4:
At Unit4, you have the freedom and autonomy to be successful. We invest in your personal and professional growth, and we don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy. This role may require security clearance for customer projects and access to sensitive (customer) data.



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