Application Support Consultant Dutch Speaker

4 semanas atrás


Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

Job Title: Associate Application Support Consultant Dutch Speaker

Job Description:

We are seeking a highly motivated and detail-oriented Associate Application Support Consultant to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Process and solve cases, incidents, and service requests in a timely and qualitative manner.
  • Investigate, process, and document application problems passed to the Application Support team.
  • Be proactive in highlighting potential escalation risks with your Team Leader and coordinate any additional resource requirements to assist with investigations.
  • Handle customer escalations, taking ownership of complicated issues and keeping customers updated of progress at all times.

Requirements:

  • Motivation to learn and explore.
  • Fluent English and Dutch.
  • Interest in new technologies.
  • Customer Focus.

Nice to Have:

  • Knowledge of SQL.
  • Knowledge of Unit4 ERP / Unit4 Business World / Agresso.

About Us:

At Unit4, we empower people in service organizations with innovative Enterprise and Business software solutions. We've innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive, and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high-value work they live for.

What We Offer:

  • A chance to participate in the development of an international leading software firm.
  • At Unit4, you have the freedom and autonomy to be successful.
  • An attractive salary while working in a challenging international environment.
  • Enthusiastic colleagues who like to learn from each other.
  • At Unit4, we invest in your personal and professional growth.
  • We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.

Security Clearance:

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification, and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out

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