Application Support Consultant

2 meses atrás


Lisboa, Lisboa, Portugal Unit4 Nv Tempo inteiro

Job Description:
As an IT Support Consultant at Unit4, you will be the first point of contact for our customers on IT and Business Application related questions for our solutions. This role requires strong problem-solving skills, attention to detail, and excellent communication skills to handle customer escalations and provide timely and qualitative support.

Key Responsibilities:
Process and solve cases, incidents, and service requests in a timely and qualitative way
Investigate, process, and document application problems passed to the Application Support team
Be proactive in highlighting potential escalation risks with your Team Leader and coordinate any additional resource requirements to assist with investigations
Handle customer escalations, taking ownership of complicated issues and keep customers updated of progress at all times

Requirements:
Motivation to learn and explore
Fluent English and Dutch
Interest in new technologies
Customer Focus
Nice to have powers: Knowledge of SQL is an advantage, Knowledge of Unit4 ERP / Unit4 Business World / Agresso

About Unit4:
At Unit4, you have the freedom and autonomy to be successful. An attractive salary while working in a challenging international environment. Enthusiastic colleagues who like to learn from each other. At Unit4 we invest in your personal and professional growth. We don't focus on how many days you work, we trust you on delivering results - thus, we have an unlimited vacation policy.



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