Technical Service Specialist
Há 1 mês
About the Role:
As a Field Service Engineer at Philips, you will be responsible for providing technical support to customers across Portugal. Your primary focus will be on installing, maintaining, and implementing equipment in various modalities to ensure maximum customer satisfaction.
Your Key Responsibilities:
• Execute technical service requests, problems, or planned service activities efficiently and effectively.
• Coordinate with the customer care center to schedule and plan service activities in accordance with regulatory guidelines and company processes.
• Provide solutions using remote/onsite diagnostics, troubleshooting techniques, and technical information to resolve issues quickly and accurately.
• Ensure First Time Right by having a clear action plan, parts (if required), and diagnosis before the onsite visit.
• Handle complaints and escalations to provide accurate and timely analysis, registration, and action.
Your Profile:
We are looking for a highly skilled and experienced Field Service Engineer who can work collaboratively as part of our Customer Service delivery team in Portugal. If you have:
• A degree in Biomedical or Electrotechnical engineering or technical degree/professional/technical school experience,
• On-hand experience working with medical devices, preferably CT Scanners/Monitoring/Magnetic Resonance or others,
• Excellent communication skills, empathy, and patience to express sympathy and take ownership,
• Strong technical knowledge and engineering fundamentals, with computer, PC, and internet skills,
• Proficiency in Portuguese and English, with Spanish being a plus;
then you might be the ideal candidate for this role.
About Philips:
We are a health technology company built around the belief that every human matters. Our mission is to make quality healthcare accessible to everyone, everywhere. Join us to do the work of your life and help change lives for the better.
Earnings:
The estimated salary range for this position is approximately €60,000 - €80,000 per annum, depending on experience and qualifications.
Benefits:
Working as a Field Service Engineer at Philips comes with many benefits, including professional growth opportunities, flexible working hours, and a dynamic work environment.
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