Maritime Front Desk Coordinator

Há 7 dias


Porto, Porto, Portugal Mysticinvest Tempo inteiro
About the Role

Mystic Ocean is seeking a motivated Maritime Front Desk Coordinator to join our team. As a key contact point for our passengers, you will be responsible for providing efficient and courteous service, ensuring their needs are met and exceeding their expectations.

Key Responsibilities
  • To provide exceptional service to our passengers, responding to their queries and resolving any issues promptly.
  • To maintain accurate records of guest interactions, including complaints and feedback.
  • To work closely with the Guest Service Manager and Senior Receptionist to ensure seamless delivery of services.
  • To promote revenue-generating activities and events to passengers.
Requirements
  • Minimum of one year of experience in a hotel or cruise ship environment required.
  • Fluency in written and spoken English as well as German is essential.
  • Excellent administrative and organizational skills.
  • Ability to work effectively in a fast-paced environment.


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