Customer Support Representative in Lisbon, Portugal

Há 1 mês


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

We are looking for a highly skilled Customer Support Representative to join our team in Lisbon, Portugal. This is a unique opportunity to work with a global leader in the industry and provide exceptional customer service to our clients.

About the Job

This role involves providing support to small and medium-sized businesses across multiple channels, including chat, email, and phone. You will be responsible for answering inbound calls and customer inquiries, providing pre- and post-sales support, and resolving customer service issues in a timely and empathetic manner.

Key Responsibilities
  • Answer inbound calls and customer inquiries
  • Provide support to small and medium-sized businesses across multiple channels
  • Resolve customer service issues in a timely and empathetic manner
  • Maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database
Requirements

To be successful in this role, you will need:

  • Fluency in Spanish (C2 Level or Native)
  • Good knowledge of English (B2 level)
  • Availability to work in rotating shifts
  • Previous experience or contact with clients
  • Excellent communication skills
  • Good listening and empathy skills
  • Good time management skills
  • Team spirit and flexibility
Benefits

We offer a competitive salary, meal vouchers, fixed-term employment contract, private health insurance, airport pick-up, administrative assistance with registration, reimbursement of flight expenses, accommodation in one of our company's shared apartments, free Portuguese lessons, sports activities, and much more.

The estimated salary for this position is €25,000 - €30,000 per year, depending on experience.



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