Exceptional Quality Assurance Expert Wanted for Cross-Border Talents in Porto

1 semana atrás


Lisboa, Lisboa, Portugal Cross Border Talents Tempo inteiro

Company Overview

Cross Border Talents is a dynamic, multicultural company based in the vibrant city of Porto, Portugal. We're seeking an exceptional Quality Assurance expert to join our team.

About the Role

We're looking for a highly skilled Quality Assurance professional to monitor and assess interactions between our Customer Service Representatives and clients across various platforms. The ideal candidate will have a solid understanding of Microsoft Office Suite and contact center trends.

Key Responsibilities:

  • Monitor and assess interactions between Customer Service Representatives and clients.
  • Implement best-in-class Quality Assurance standards to ensure exceptional service delivery.
  • Identify potential risks and recommend proactive solutions.
  • Collaborate closely with the Business Quality Analyst to provide insights that drive performance improvements.
  • Participate in continuous improvement initiatives to optimize processes.

Requirements:

  • Familiarity with Greek language and high proficiency in English.
  • Bachelor's degree or equivalent experience.
  • Previous experience in call centers/BPOs is highly advantageous.
  • Strong communication, analytical, and problem-solving skills.

What We Offer:

  • A competitive salary based on your skills and experience, estimated to be around €35,000 - €45,000 per year, depending on qualifications.
  • Be part of a multilingual, creative, and inclusive team with a friendly atmosphere.
  • Professional development opportunities to grow and reach your full potential.
  • Exposure to exciting global client projects and participation in strategic decisions that shape our company's future.
  • The chance to live and work in the heart of Porto, a city that blends old-world charm with modern innovation.

Why Choose Cross Border Talents?

We offer a unique opportunity to thrive in a role that blends challenge, collaboration, and career growth, all while living in one of Europe's most picturesque cities. If you're passionate about delivering exceptional quality and excited about working in a fast-paced, innovative environment, we encourage you to apply today



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