Greece Customer Support Specialist
Há 7 dias
About the Role: We are seeking a skilled Portuguese-speaking customer support specialist to join our team in Greece. As a customer service representative, you will play a crucial role in ensuring that our clients receive exceptional support and assistance with their transportation needs.
Responsibilities:
- Provide outstanding customer support to Portuguese-speaking clients through various channels such as phone, email, and live chat
- Assist customers with inquiries related to transportation services, bookings, and general information
- Effectively resolve customer complaints and issues to enhance overall satisfaction
- Document customer interactions accurately and maintain detailed records in the CRM system
- Collaborate with internal teams to ensure smooth operations and effective resolution of issues
Requirements:
- Fluency in Portuguese and English; additional languages are a plus
- Previous experience in customer support, preferably in the transportation or travel sector
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a commitment to customer satisfaction
- Familiarity with CRM systems and standard office software
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