Greece Customer Support Specialist

Há 7 dias


Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

About the Role: We are seeking a skilled Portuguese-speaking customer support specialist to join our team in Greece. As a customer service representative, you will play a crucial role in ensuring that our clients receive exceptional support and assistance with their transportation needs.

Responsibilities:

  • Provide outstanding customer support to Portuguese-speaking clients through various channels such as phone, email, and live chat
  • Assist customers with inquiries related to transportation services, bookings, and general information
  • Effectively resolve customer complaints and issues to enhance overall satisfaction
  • Document customer interactions accurately and maintain detailed records in the CRM system
  • Collaborate with internal teams to ensure smooth operations and effective resolution of issues

Requirements:

  • Fluency in Portuguese and English; additional languages are a plus
  • Previous experience in customer support, preferably in the transportation or travel sector
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a commitment to customer satisfaction
  • Familiarity with CRM systems and standard office software


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