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Customer Support Expert for Sports Clients

1 semana atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

**Phiture: A Leader in Customer Experience

We're a dynamic, forward-thinking company seeking an enthusiastic Customer Support Expert to join our team.

This role is perfect for individuals who are friendly, flexible, and thrive in fast-paced settings.

Key Responsibilities:

  • Provide exceptional support through multiple channels—phone, chat, email, and social media.
  • Resolve issues related to account setup, verification, logins, financial matters, and technical support.
  • Serve as a trusted advisor, particularly for clients in the sports industry.
  • Respond promptly to customer inquiries, feedback, and concerns.
  • Build strong, lasting client relationships through clear and effective communication.
  • Maintain service excellence while following company policies.
  • Suggest process improvements to enhance the customer experience.

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Portuguese Residency Card
  • 0-1 year experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Benefits:

  • Attractive Compensation Package
  • Performance Bonus
  • Meal Allowance
  • Transportation Support
  • Health & Life Insurance
  • Onsite Work Environment