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Customer Support Expert for Sports Clients
1 semana atrás
**Phiture: A Leader in Customer Experience
We're a dynamic, forward-thinking company seeking an enthusiastic Customer Support Expert to join our team.
This role is perfect for individuals who are friendly, flexible, and thrive in fast-paced settings.
Key Responsibilities:
- Provide exceptional support through multiple channels—phone, chat, email, and social media.
- Resolve issues related to account setup, verification, logins, financial matters, and technical support.
- Serve as a trusted advisor, particularly for clients in the sports industry.
- Respond promptly to customer inquiries, feedback, and concerns.
- Build strong, lasting client relationships through clear and effective communication.
- Maintain service excellence while following company policies.
- Suggest process improvements to enhance the customer experience.
Requirements:
- Fluent in German (C2 level)
- Fluent in English (B2 level)
- EU Citizenship or Portuguese Residency Card
- 0-1 year experience in customer support
- Strong leadership, analytical, and communication skills
- Eagerness to learn and grow
Benefits:
- Attractive Compensation Package
- Performance Bonus
- Meal Allowance
- Transportation Support
- Health & Life Insurance
- Onsite Work Environment