French Veterinary Customer Support Expert

Há 1 mês


Portugal Adecco Tempo inteiro

About the Role:

We are seeking a highly skilled French Veterinary Customer Support Expert to join our dynamic team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers while working remotely.

Key Responsibilities:

  • Engage with customers via phone and written channels, responding to inquiries accurately and promptly
  • Provide expert advice on pet nutrition, dietary restrictions, and behavior, offering suggestions that improve pets' well-being
  • Follow up with customers to ensure resolutions and satisfaction, while handling sensitive issues according to specific guidelines
  • Inform customers about new products, functionalities, and campaigns
  • Gather consumer feedback, contribute to FAQs, and build knowledge-based documents
  • Collaborate with stakeholders, offering insights on health and nutrition to support business decisions
  • Ensure that consumer complaints are handled in line with Nestlé's standards
  • Redirect inquiries to appropriate teams when necessary

Requirements:
  • Fluency in French and English (written and spoken)
  • Bachelor's degree in Veterinary Medicine, Biology, Food Science, or a related field
  • Experience as a Veterinary Technician, Assistant, or in Customer Relations
  • Knowledge of pet nutrition and behavior
  • Excellent communication, problem-solving, and multitasking skills
  • Ability to work autonomously and thrive in a remote, flexible environment
  • A strong attention to detail and a passion for learning new technologies

What We Offer:
  • Competitive salary
  • Meal allowance in a meal card
  • Monthly language bonus
  • Access to wellbeing activities and professional development opportunities
  • Flex benefits and discounts
  • Medical support available at the office
  • A company laptop and other equipment tailored to your professional needs
  • Career progression with opportunities for international growth
  • Direct contract with the client

We value our people and are committed to fostering an environment where you can grow professionally while maintaining a healthy work-life balance.

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