Spanish Customer Support Representative
2 semanas atrás
About Helpware-Inc
Helpware-Inc is a technology-driven company with offices in multiple countries, providing top-notch customer experience and operational support for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging empowered teams, innovative solutions, and cutting-edge technologies.
About the Role
We are seeking an exceptional Spanish-speaking Customer Service Representative to join our team in Portugal. As a CSR, you will provide top-notch customer service through phone, email, and social media, addressing a wide range of customer inquiries in a personalized, friendly, and informative manner. Your primary goal will be to ensure customers receive their tickets on time and sellers are paid on time.
Your Key Responsibilities
* Solve customer problems efficiently and effectively
* Provide expert advice on guarantees, fulfillment assistance, refunds, payments, purchases, listing tickets, questions about the site, account issues, venue information, etc.
* Maintain high performance metrics and contribute to team success
* Act as a community advocate for our Client's partners and ensure excellent brand representation
* Work closely with your Team Lead to advance your career and achieve your goals
Your Ideal Profile
* Passionate about working in a fast-paced and multicultural environment
* Excellent communication skills in English and Spanish
* Prior experience in customer service across multiple channels
* Ability to handle demanding customers and tight deadlines
* Strong problem-solving skills and attention to detail
* Willingness to work 8 hours shifts, including late shifts and weekends
* Familiarity with IT and Microsoft Office a plus
What We Offer
* Competitive salary: €25,000 per year (estimated)
* Opportunity to grow your career and advance in a dynamic and multicultural environment
* Collaborative and supportive team atmosphere
* Comprehensive training and development programs
* Recognition and rewards for outstanding performance
About Our Client
Our Client is an international ticket marketplace present in over 25 countries, allowing people worldwide to buy and sell tickets for events all over the world. They focus on international sporting events such as Formula One, Moto GP, Football Leagues, Basketball Leagues, American Football Leagues, Baseball Leagues, biggest Tennis Tournaments, biggest artist tours, and leading international music festivals. Their mission is to bring the joy of live events to fans globally, offering the highest trust ticketing experience to high-value customers traveling to the biggest global events.
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