Customer Service Representative for International Ticket Marketplace

4 semanas atrás


Portugal Helpware-Inc Tempo inteiro

About Helpware-Inc, a technology-driven company with global presence, we are seeking a Customer Service Representative to provide top-notch support to customers worldwide. Our team is driven by the purpose of delivering exceptional service and ensuring customer satisfaction.

Job Description

We are looking for a dynamic and empathetic individual to join our team as a Spanish-speaking Customer Service Representative. In this role, you will be responsible for addressing customer inquiries via phone, email, and social media in a personalized and informative manner.

Key Responsibilities:
  • Provide exceptional customer service and resolve issues in a timely and professional manner.
  • Communicate effectively with customers through various channels to ensure their concerns are addressed.
  • Work closely with team members to achieve performance metrics and ensure seamless customer experience.

Requirements:

  • Previous experience in customer service, preferably in a multicultural environment.
  • Excellent written and verbal communication skills in English and Spanish.
  • Ability to work in a fast-paced environment and meet deadlines.

Preferred Qualifications:

  • Prior experience working with highly demanding customers and British services.
  • Strong understanding of IT and Microsoft Office.
  • Additional language proficiency.

Benefits:

  • A competitive salary of $40,000 - $60,000 per annum.
  • An opportunity to work in a dynamic and multicultural environment.
  • Ongoing training and development opportunities.

About Us:

Helpware-Inc is an international ticket marketplace present in +25 countries, allowing people worldwide to buy and sell tickets for events globally. Our mission is to bring the joy of live events to fans globally and offer the highest trust ticketing experience to high-value customers.



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