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German Customer Service Representative in Portugal
1 semana atrás
Career Opportunities at TN Portugal
Job DescriptionWe are seeking a highly skilled German speaking customer support representative to join our team at TN Portugal. As a key member of our global operations, you will provide exceptional service to our clients via various communication channels.
Main Responsibilities:
- Offer expert assistance to customers through incoming calls, live chat, emails, and social media platforms.
- Develop a deep understanding of the brand's voice and tone to ensure seamless interactions across all touchpoints.
- Respond effectively to customer escalations and escalate issues as needed.
- Document relevant case information for inbound customer requests.
Requirements:
- Native level of German (C1-C2 level)
- Fluency in English (at least B2 level)
- Strong typing and computer skills (MS Office applications)
- Ability to communicate complex concepts clearly
- Excellent organizational, decision-making, and analytical skills
- A team player with a positive attitude
- High school diploma or equivalent
- Previous experience in customer service is an advantage, but not required
- Availability to work on rotational shifts
Benefits:
- Full-time role with comprehensive initial training and onboarding
- Professional Development and Career Navigation programs
- Possibility to work remotely
- Additional benefits including Health and Life Insurance, Transport allowance, Meal allowance
