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Microsoft Cloud Technical Advocate

1 semana atrás

Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

**About the Role**

We are seeking an experienced Technical Support Specialist to join our team at Teleperformance Portugal. As a Technical Support Specialist, you will play a critical role in ensuring that our customers receive excellent technical support and have a seamless experience on the Partner Center Platform.

**Key Responsibilities**

  • SUPPORT DELIVERIES
  • WORK WITH CUSTOMERS TO RESOLVE TECHNICAL CUSTOMER ISSUES ON THE PARTNER CENTER PLATFORM
  • DETERMINE TECHNICAL SUPPORT PAIN AREAS WHILE WORKING WITH CUSTOMERS
  • PROVIDE FEEDBACK AND DETAILS TO TECHNICAL ADVISORS AND PG TEAMS
  • Achieve the CPEteam goals and the time to resolution or escalation, enabling a response time similar to competitors
  • Maintain technical skills through ongoing readiness and platform training
  • Participate in the creation of future Microsoft support capabilities for the cloud

**What You'll Need**

  • Fluency in English (minimum B2)
  • Customer service experience (in a technical support environment is a plus)
  • Troubleshooting mindset is also a plus