Data Analyst: Strategic Insights for Business Growth
2 semanas atrás
We are seeking a highly skilled Data Analyst to join our Customer Operations Analytics team in New York City. As a key member of our team, you will be responsible for designing and developing analysis and dashboards that drive actionable insights to improve our business.
Key Responsibilities- Work closely with the Senior Leadership team to identify trends in data and develop recommendations for operational improvements within Customer Support
- Design metrics and reports for evaluating performance and effecting change on various Customer Support teams and projects
- Create compelling dashboards and other insights to influence data-driven decisions while working with stakeholders across geographies, businesses, and functions
To succeed in this role, you will need:
- At least 2 years of professional experience in business intelligence, analytics, or related functions
- Advanced proficiency with SQL and experience with BI reporting tools (e.g., Looker) and databases (dimensional and relational)
- Some knowledge of DBT, Python, or R is preferred
We provide a range of benefits and perks, including:
- A choice between medical plans with an option for 100% covered premiums
- Fertility and adoption benefits
- Access to supplemental insurance plans for additional coverage
- Headspace mindfulness app subscription
- Global Employee Assistance Program (available January 2025)
- Retirement benefits with employer match
- Flexible paid time off
- 20 weeks for parental leave and up to 12 weeks to care for an ill family member
- Pretax commuter benefit
- Education reimbursement
- Employee donation match to community organizations
- 6 Global Employee Resource Groups (ERGs)
- Dog-friendly workplace
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