Regional Operations Director
Há 1 mês
Operations Area Manager - Western Europe Role Summary
As a key member of our regional team, you will oversee the daily operations of Indie Campers stations within a geographical area. Your primary objective will be to drive customer satisfaction, operational results on fleet availability and condition, and operational efficiency by ensuring high standards for our operations and effective implementation of central procedural guidelines defined for our operating model.
Key Responsibilities
- Oversee day-to-day local operations execution and actively manage the teams to achieve results defined for each location regarding fleet availability, customer satisfaction, and operational efficiency.
- Guarantee that operating standards are followed and operational objectives are met, including auditing & quality control, and frequent depot visits.
- Recruit, select, train, manage, motivate, develop, and retain local teams in your area from a regional office.
- Actively participate in customer satisfaction-related processes, owning service recovery procedures, identifying root causes, and implementing corrective measures for short-term actions and structural process changes.
Requirements
- Background in Engineering, Business Management, or similar education.
- At least 6 years of relevant experience.
- Proven experience in managing operational teams with P&L ownership and direct control over operational financial performance in sustainable business models.
- Fluent in English and in the language of the main country of operations, if applicable.
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