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Service Desk Professional
1 semana atrás
We are looking for a highly motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary point of contact for our participants, providing them with exceptional customer service via email and phone at the first and second level response. You will also be responsible for escalating unresolved issues to second and third-line support teams and interacting with other areas of the company in resolving queries raised by clients and participants.
Key Responsibilities:
- Provide exceptional customer service via email and phone at the first and second level response.
- Escalate unresolved issues to second and third-line support teams.
- Interact with other areas of the company in resolving queries raised by clients and participants.
