Strategic Product Experience Design Director

Há 2 dias

Lisboa, Lisboa, Portugal Mastercard Tempo inteiro

Job Description:

We are seeking a visionary Director, Product Experience Design to join our team and drive innovation in the payments industry. With a keen eye for detail and a passion for human-centred design, you will be responsible for crafting exceptional user experiences that meet the needs of our customers and end users.

About Us:

Mastercard is a global technology company that connects and powers an inclusive, digital economy. Our mission is to make transactions safe, simple, smart, and accessible for everyone, everywhere.

Your Role:

In this role, you will partner with the Consumer Core products and Processing management team to deliver best-in-class products that generate value for both customers and end users. You will be responsible for prioritizing design initiatives, addressing roadblocks, and providing clear direction as the central design voice during planning.

Key Responsibilities:

  • Collaborate with product, engineering, and stakeholders to ensure a consistent, unified, and high-quality customer experience across all touchpoints.
  • Prioritize design initiatives, address roadblocks, and provide clear direction as the central design voice during planning.
  • Drive teamwork by hosting design workshops and reviews, involving partners, and creating collaborative opportunities to cultivate innovation.
  • Manage complex design projects, overseeing scope, resource allocation, and timelines to deliver high-quality results that meet established goals.
  • Establish and enforce design standards, ensuring visual design and user experience (UX) decisions align with these standards for a cohesive brand experience.
  • Maintain and guard the implementation of Made design system across all programs and products.
  • Provide design materials to win new business and create narratives for pitch teams.
  • Review and approve design deliverables to maintain consistently high-quality standards.

What We Offer:

A competitive salary of $120,000 - $180,000 per annum, depending on experience, plus a range of benefits including health insurance, retirement savings plan, and paid time off. As a Mastercard employee, you will have access to cutting-edge technology, training, and development opportunities to help you grow your career.

Requirements:

To be successful in this role, you will need to have a proven track record of leading product design initiatives, from understanding customer problems and validating solutions to crafting exceptional user experiences. You should excel at collaboration, working seamlessly across teams to transform complex ideas into innovative and user-friendly solutions.

You should also have a deep understanding of user experience, business objectives, and the technologies involved in creating well-rounded products. Industry awareness, design thinking, and a human-centred approach are essential for success in this role.

Culture Fit:

At Mastercard, we value diversity, inclusion, and belonging. We are committed to creating a workplace culture that respects individual strengths, views, and experiences. If you share our values and are passionate about making a difference, we encourage you to apply for this exciting opportunity.

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