Product Experience Design Director
Há 3 dias
We are seeking an experienced Product Experience Design Manager to join our team at Mastercard, driving our customer experience design strategy forward by consistently innovating and problem-solving.
Job DescriptionYou will be responsible for creating and supporting user-centered solutions that enhance our product's user experience to scale. This role requires a deep understanding of design principles, a passion for building world-class and highly scalable products, and the ability to communicate effectively with stakeholders.
Main Responsibilities- Customer Experience Champion: Collaborate with product stakeholders to ensure a consistent, unified, and high-quality customer experience across all touchpoints.
- Lead large design initiatives from end-to-end, hosting initiative-level sessions, driving adoption of consistent design language, and providing day-to-day design leadership.
- Experience Research Champion: Participate in all phases of the research and design process from framing the right problem to solve and defining the design target all the way through to defining the vision and future state experience to the validation of concepts, prototypes, or already built products.
Our ideal candidate has a proven track record of leading product design initiatives, from understanding customer problems and validating solutions through experience research to crafting exceptional user experiences that produce high-quality, intuitive interfaces. The ideal candidate should also possess a deep understanding of user experience, business objectives, and the technologies involved in creating well-rounded products.
The successful candidate will also have:
- A strong portfolio showcasing their work in user experience design, particularly in e-commerce checkout and digital design experiences.
- Experience in rapid prototyping (Lean UX and Design Thinking), micro-animation, and designing for accessibility standards.
- An understanding of complex information architectures for digital applications, SDKs/APIs, and knowledge of corporate security responsibility.
We offer a competitive salary range of $120,000 - $180,000 per annum, commensurate with experience, as well as a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
How You'll Thrive at MastercardAs a Product Experience Design Manager at Mastercard, you'll have the opportunity to work on exciting projects that drive business growth and customer satisfaction. Our team is passionate about innovation and collaboration, and we're committed to fostering a culture of inclusivity and respect.
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