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Customer Experience Manager

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Lisboa, Lisboa, Portugal Randstad Portugal Tempo inteiro

The Customer Experience Manager role at Randstad Portugal involves working with the Exhibitions, Events & Protocol (GV) teams to craft exceptional customer experiences for Airbus. As part of this role, you will be responsible for managing the end-to-end invitation process, ensuring timely and accurate delivery of event information to participants.

Key Responsibilities:

  • Invitation Management: Develop and execute invitation strategies, manage response tracking, and coordinate logistics data collection.
  • Participants Management: Oversee participant engagement, provide regular updates to the Project Manager and/or Business Focal Point, and ensure smooth event execution.
  • Support the Business Owner of the Event Management Tool: Offer technical expertise, maintain access controls, facilitate tool adoption, and develop user documentation.

Requirements:

  • Proven experience in project management and coordination
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a fast-paced environment
  • Exceptional communication and interpersonal skills