Service Technician

2 semanas atrás


Lisboa, Lisboa, Portugal Xylem Group Tempo inteiro
Job Summary:

Xylem is seeking an experienced Assistant Service Manager to lead and coordinate service and contract activities for Xylem products. The successful candidate will be responsible for establishing and maintaining exceptional relationships with customers, providing legendary customer service, and ensuring compliance with all established Environmental, Safety & Health policies and procedures.

Key Responsibilities:
  • Service skills and repair situation management
  • Responsible for completing all tasks from workshop management, workshop repairs, elaboration of service quotations (parts and labor), startup, functional & performance testing, training, warranty transition, service, public tenders for service contracts and aftermarket contracts
  • Responsible for identifying service requirements and managing workshop and site resources to complete activities on time
  • On-site management of other suppliers or Xylem resources as needed
  • Conducts TotalCare equipment condition audits to establish service opportunities and potential actions to lessen Customer equipment downtime
  • Works with Customer's representatives to understand equipment issues, troubleshoot and diagnose root-cause problems, and arranges necessary parts and service to resolve issues
  • Collaborate and manage customer communications (requests, complaints, observations, etc.) with the appropriate Xylem internal teams to bring timely resolution to Customer issues
  • Review specifications, design and scope of supply of the assigned projects in order to have a clear and detailed understanding of the requirements to help streamline onsite service completion
Customer Management and Communication Skills:
  • Actively explore and identify unmet customer needs and provide opportunity for innovative solutions
  • Identification and follow through for potential parts and service opportunities with customers
  • Works with Customers to identify and propose PMA contracts
  • Identification of opportunities to expand Xylem's footprint in customer's facilities across sister brands and competitor installations

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