Service Desk Technician

Há 1 mês


Lisboa, Lisboa, Portugal ConvaTec Tempo inteiro
Transforming Healthcare with Convatec

At Convatec, we're committed to delivering innovative medical solutions that improve the lives of our customers. As a Service Desk Technician, you'll play a vital role in providing technical support to our global user community, ensuring seamless operation of our IT systems and empowering users to maximize their productivity.

Key Responsibilities:
  • Resolve complex technical issues and troubleshoot software and hardware problems
  • Ensure smooth operation of our IT systems and infrastructure
  • Provide premium-level support to users, offering guidance, training, and solutions to technical problems
  • Work in various shifts to accommodate global time zones and meet the needs of our user base
  • Stay up-to-date with the latest IT trends and technologies, ensuring knowledge remains cutting-edge
Requirements:
  • Minimum 2 years of experience in a similar IT support role, preferably in a global organization
  • Strong familiarity with Microsoft applications, especially Teams, Outlook, OneDrive, and Windows OS
  • Proficiency in troubleshooting all things Windows, especially laptops, SCCM, and experience with ticketing tools, specifically ServiceNow
  • Excellent communication skills, both written and verbal, with the ability to clearly convey information to users
  • Customer-centric approach with a passion for helping users and providing top-tier support
  • Adaptability and willingness to work in various shifts and handle a variety of technical issues
Person Profile:
  • Excellent teamworking skills
  • Good problem-solving abilities
  • Effective communication and interpersonal skills
  • Customer-focused with a commitment to delivering high-quality IT support
  • Ability to work under pressure and prioritize tasks effectively

We're committed to creating a culture of continuous improvement within our team. If you're passionate about delivering exceptional customer service and staying at the forefront of IT innovation, we encourage you to apply for this exciting opportunity.


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