IT Service Desk Specialist
3 semanas atrás
Job Title: IT Service Desk Specialist
Job Summary:
We are seeking an IT Service Desk Specialist to join our team at Glory Global Solutions. As a Service Desk Analyst, you will be the first point of contact for our customers and will provide exceptional technical support and assistance.
Main Responsibilities:
- Logging, prioritizing, and assigning incidents and service requests
- Manning the Service Desk number and providing timely support
- Resolving incidents and service requests to a high standard, with a focus on First Time Fix (FTF)
- Escalating incidents and service requests to other teams when necessary
- Reporting on statistics and metrics as required
- Fulfilling joiners, movers, and leavers requests in accordance with regulatory compliance
Requirements:
- ITIL Foundation certification (or equivalent experience)
- Excellent customer service skills
- Strong technical skills and knowledge of IT systems
- Ability to work in a fast-paced environment and under pressure
- Fluent in English (additional languages an asset)
About Us:
Glory Global Solutions is a leading provider of cash technology solutions, and we are committed to delivering exceptional service and support to our customers.
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